F.A.Q.

Tours and Experiences - General Questions

We offer the following tours and experiences:

  • Algarve Wine Tasting & Music
  • Algarve Vineyard Food Tour
  • Algarve Romantic Vineyard Picnic
  • Algarve Winery Lunch
  • Algarve Food Tour in Portimão
  • Seven Hanging Valleys Tour
  • Algarve Seaside Tour
  • Algarve Mountains Tour
  • Use the "Book Now" buttons and book your activity through our booking platform, or
  • Contact us by phone or email.

For each product, look for the "What's included" tab to check what's included in the activity price.

Please check the other tabs to see other informations such as prices, extras, transport...

Tours and experiences can last between 2 to 7 hours, excluding transport.
Please consult the "What’s Included" tab on each tour page for more details.

Group size depends on the chosen tour and can range from a minimum of 2 to a maximum of 40 people.

Please refer to the "Number of Participants" tab on each product page for more information.

Yes. Our experiences are generally suitable for all ages.
If your group includes babies, minors, or elderly people, please contact us so we can provide better advice or adapt the tour to accommodate these guests.

Yes, we offer tours in several languages, including Portuguese, English, and Spanish.
If you require a tour in another language, please contact us to check availability.

Yes, we offer transport, but it may be an optional extra at an additional cost, available in certain locations and on specific days of the week.
To ensure this, check each product page under the tabs "What’s Included," "Meeting Points | Pick-up," "Shared Tour," or "Private Tour," and book according to your preferences.

certain days of the week.

To be sure, check each product page under the "What's Included", "Meeting Points | Pickup", "Shared Tour", "Private Tour", and book according to your preferences.

Yes, in many of our experiences, food and wine are included. For example, wine tasting tours, picnics, or lunches at wineries often feature local wines, often accompanied by tapas or typical regional dishes.
The amount of wine and food provided varies depending on the chosen activity.
To ensure all details are included in your experience, check the "What’s Included" tab on each product page.

Yes, we adapt our experiences to accommodate dietary restrictions and intolerances whenever possible. If you have any specific requirements (e.g., vegetarianism, veganism, food allergies, gluten or lactose intolerance), please inform us at the time of booking so we can ensure your experience is safe and enjoyable.
We recommend contacting us to discuss your specific needs.
This information can be found in the "Requirements" tab on each tour page.

We strive to make our experiences accessible to all, but accessibility may vary depending on the type of tour and location. Some outdoor activities or winery visits may have areas with uneven terrain, which could pose challenges for people with reduced mobility.
If you or someone in your group has special needs, please contact us before booking so we can advise you on the most suitable options and, if necessary, adjust the experience to ensure your comfort.

Yes, we offer private tours. If you prefer a personalised experience without other participants, you can opt for a private tour exclusively for your group. Private tours can be tailored to your preferences, whether it’s selecting the locations to visit, setting the pace of the tour, or choosing the activities included.
Refer to the tour pages for more details or contact us to arrange a private tour suited to your needs.

Yes, we offer customised tours. If you have a specific idea of what you would like to do, we can tailor the experience to your preferences, interests, and needs. Whether it’s a tour focused on wine, gastronomy, culture, or landscapes, we can create a unique itinerary for your group.
Please contact us to discuss your ideas and help you plan the perfect tour!

An electronic or printed ticket is always required to participate in a tour.
For other recommendations on what to wear/bring, please check the "Requirements" or "What to Bring" tab on each product page.

Events - General Questions

We organise private group parties, such as:

  • Birthday parties
  • Hen and Stag parties
  • Corporate events
  • Other celebration events

We also offer the Photo Caravan service.

  • Use the "Contact Us" button or the contact form available on the event pages, or
  • Get in touch with us by phone or email.

Yes, we have exclusive venues and partners for hosting events. Depending on the type of event you wish to organise, we can offer a wine estate for private events, picnics in vineyards, estates with cosy atmospheres and stunning views, or even caravans and outdoor spaces for parties and celebrations.
For customised events or more details about available venues, contact us to discuss the best option for your event.

Yes, there is a covered area for events. Please contact us for more information.

The maximum group size for an event may vary depending on the type of event and the chosen venue. Generally, we can accommodate groups of up to 40 people for most experiences and events. However, for larger events, we can adjust the space and services as needed, working with our partners to ensure a comfortable and personalised experience.
Please contact us to discuss your specific event and the available options for your group.

Yes, we offer catering and beverage services for events, with menus customised to the type of event and guests’ preferences. We can provide a variety of gastronomic options, ranging from regional dishes to gourmet menus and special diet options.
As for drinks, we offer a selection of local wines and non-alcoholic beverages, as well as juices or other personalised drinks, depending on the event.
For more details about catering and beverage options, contact us to discuss your needs and preferences.

We offer decoration services for events. We can help decorate the venue according to the desired theme or style for your party, whether it’s a themed, romantic, or personalised decoration for your event.
If you prefer, you can also bring your own decorations, and we will help organise and prepare the space to match your vision.
Please contact us to discuss your ideas and ensure the decorations are perfect for your event!

Yes, we can provide live music or DJ services for your event, depending on your preferences. We have a selection of local musicians who can deliver a unique musical experience, such as fado, jazz, traditional Portuguese music, or contemporary tunes.
If you prefer a DJ, we can arrange a personalised playlist or hire a professional DJ to energise the party with music tailored to your style.
Contact us to discuss music options and select the best choice for your event.

Yes, we can provide photography and video services to capture the special moments of your event. We can arrange for a professional photographer or video team to record everything, from candid shots to high-quality videos.
Additionally, we offer a Photo Caravan service, a fun and creative way to take pictures during the event. The caravan is equipped with props and a customised backdrop, providing a unique experience for your guests.
Contact us to discuss your needs and ensure all moments of your event are memorably captured.

Transport - General Questions

Our vehicle can accommodate up to 8 passengers, plus the driver.
If necessary, we can arrange for additional vehicles to ensure the transport of all guests for your tour or event. If this is the case, please contact us.

Yes it is.

Yes, each passenger is allowed one cabin suitcase and one small handbag.

Yes, we do. Please contact us if you require them.

Yes, our vehicle is available for private hire. If you require exclusive transport for your group, whether for a tour, event, or other type of travel, we can arrange the van hire to meet your needs.
Contact us to discuss the details and make a personalised booking.

Transport is only included in tours with the transport option. If transport is selected at the time of booking, the tour price will include round-trip transport from designated collection points in the specified area.
Please check the specific tour page in the "What’s Included" or "Meeting Points | Pickup" sections to confirm whether transport is included in the tour price.

Departures have a maximum tolerance of 10 minutes after the scheduled time. After this period, transport and ticket refunds are not guaranteed.

Bookings and Payments - General Questions

  • Online Booking Option: Immediate payment of 100% of the amount via the Fareharbor platform.
  • Bookings by Phone, Email, or Other Alternative Communication Methods: A minimum booking fee of 30% is required at the time of booking, with the remaining amount to be paid directly to the Service Provider at least 48 hours before the tour or event.
  • Administrative Fee: Bookings for services (products) outside pre-defined dates and times incur an administrative fee of 15% of the final service (product) value, excluding any commissions or discounts.

The payment methods we accept are:

  • Credit or Debit Cards (Fareharbor platform or at site)
  • Cash (at site)
  • Bank Transfers
  • MB Way
  • Secure payment link (MyPOS)

Note: Any charges incurred by card issuers, banks or payment platforms will be attributable to the person or entity booking the tour.

If you are planning a tour or event with a larger group, contact us to discuss applicable discount options and terms.
Additionally, we are developing loyalty programmes to reward customers who regularly join our tours and experiences. Stay tuned for updates and contact us to learn more about how to benefit from these programmes.

If there are no existing bookings, you can book up to 24 hours before the tour.
If bookings already exist, you can book up to 12 hours before the tour.

Yes, you can cancel up to 48 hours before the start of the tour or event and make a new booking for a more convenient day and time, subject to our availability, or contact us by email to reschedule your reservation.

  • Cancellations: Bookings can be cancelled up to 48 hours before the tour for a refund or credit corresponding to the amount already paid, minus the Booking Fee and any charges incurred by card issuers, banks, or payment platforms to the Service Provider.
  • No-shows: The full booking amount will be charged.
  • Cancellations by the Service Provider: In cases of cancellation due to weather conditions or other unforeseen circumstances, customers will receive a full refund or credit.
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